Privacy Policy

Privacy Policy — Zero Kal0ries

Intro (short):
Zero Kal0ries (“we”, “our”, “us”) respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have. It applies to data collected via our website, mobile apps, and customer support channels.

1. Information we collect

• Account & contact data: name, email, phone, shipping & billing addresses.

• Order & payment data: order history, products purchased, payment transaction metadata (we do NOT store card numbers; payment is processed by third-party gateway).

• Device & usage data: IP address, browser, pages visited, referral page, device type, and cookies.

• Marketing preferences: newsletter opt-in, consent records.

• Support interactions: chats, emails, call recordings (if any) for quality & training.

2. How we use your data (legal bases)

• To fulfill orders (process, ship, handle returns).

• Customer service & support (respond to inquiries, resolve disputes).

• Marketing (with consent — newsletters, offers, cart recovery). You can unsubscribe anytime.

• Security & fraud prevention.

• Legal compliance (tax, accounting, KYC if required).

3. Cookies & tracking

• We use essential cookies for checkout and session management. We may also use analytics cookies (Google Analytics or similar) and marketing cookies for advertising and retargeting. Provide cookie consent banner and allow users to opt out of non-essential cookies. (Shopify admin has fields for cookie policies and banners).

4. Sharing & third parties

• Payment processors (Razorpay/Stripe/PayU etc.) — to process payments.

• Shipping partners — to deliver orders and provide tracking.

• Analytics & advertising providers — to measure performance and run campaigns.

• Legal authorities — where required by law.
  We do not sell personal data to third parties.

5. Data retention & security

• We retain order & transactional data for [X] years for tax and accounting (set as per Indian law). Personal data retention for marketing will be until consent is revoked.

• We use encryption for payment pages and standard security controls (SSL/TLS, access controls). For payment handling we rely on PCI-compliant gateways.

6. Your rights & choices

• Access, correction, deletion requests.

• Unsubscribe from marketing.

• Restrict processing (where applicable).
  Contact privacy@zerokal0ries.com to exercise these rights.

7. International transfers

• Some processors / analytics may be located outside India. We ensure contractual safeguards are in place (Data Processing Addendum).

8. Children

• Our site is not targeted at children under 16. If you believe a child shared data, contact us.

Contact: privacy@zerokal0ries.com — subject: Data request.

Implementation notes

• Add a cookie banner and link to this policy.

• Publish a short “privacy summary” in checkout footer and link to full policy.

• Keep an audit log of consent (who opted in, when).