Shipping Policy

Shipping & Delivery — Zero Kal0ries

Intro: Fast, safe delivery across India. Below are estimated times, shipping charges, handling, and tracking details.

Order processing

• Orders placed before 2:00 PM IST on business days are processed same day (subject to stock). Orders after cutoff or on weekends process next business day.

• Processing may take longer during sale periods (Diwali, festival launches).

Delivery types & estimated times

• Standard (Surface): 3–7 business days (varies by location).

• Express (Courier priority): 1–3 business days (metros).

• Remote areas: 7–14 business days (some PIN codes).

• International: Contact support for quotes / customs — transit varies.

Shipping charges

• Free standard shipping on prepaid orders above ₹[INSERT AMOUNT].

• Flat rate ₹[X] for smaller orders / COD surcharge ₹[Y] (if used).

• Bulk orders (wholesale) — separate shipping quote.

Tracking & notifications

• After shipping, customers receive an email/SMS with the courier & tracking number. Trackable via courier website or our support.

Packaging & handling

• Products shipped in sealed, food-grade packaging. Bulk orders get stronger packaging. Fragile/damaged items handled per packing SOP.

Delays & exceptions

• Delays due to weather, strikes, courier disruptions, or high volumes may occur. We will notify customers and provide expected timelines.

Lost/failed delivery

• If courier marks delivered but customer did not receive, we’ll investigate with courier. Customers must report missing deliveries within 7 days.

Implementation notes

• Add shipping zones & rates in Shopify Settings → Shipping & delivery. Shopify provides templates & guides.